TERMS & CONDITIONS
These booking terms & conditions become part of the contract between you (“guest”) and Lucky’s Surf Camp (Private) Limited (“we”, “us”, or “the company”). Please read carefully before completing your booking.
1. GENERAL TERMS AND CONDITIONS
1.1. The minimum age for participation in any surf packages, surf lessons, or to book a room at Lucky’s Surf Camp is 18 years.
1.2. If you are booking on behalf of others, you accept these Terms & Conditions for your group and are responsible for all contractual obligations related to the booking.
2. RESERVATION, PAYMENT and deposit
2.1. A booking is only confirmed once the required deposit is received. This applies to all services: surf packages, individual surf lessons, and room bookings made via www.luckyssurfcamp.com.
2.2. Deposit requirements:
- 30% deposit for bookings made 15 days or more before the service or arrival date.
- Full payment is required for bookings made within 14 days of service or arrival date.
2.3. All deposits are non-refundable, without exception.
2.4. All payment fees, commissions, and currency conversion charges are the responsibility of the guest.
2.5. The remaining balance is due on arrival, payable at the front desk in cash (LKR, EUR, USD) or card (3% bank fee applies).
2.6. We reserve the right to cancel your booking and release your spot if the deposit is not received on time, or if the balance isn’t paid upon arrival. Deposits are not transferable and cannot be used as credit.
3. SURF LESSONS BOOKING TERMS
3.1. Capacity limits:
- Beginner group lessons: max 10 guests
- Lessons with Lucky: max 5 guests
3.2. Each session indicates a required surf level. It is the guest’s responsibility to book the correct level. Bookings for incorrect levels will not be rescheduled or refunded.
3.3. When booking for 2+ people, all participants must be on the same surf level.
3.4. A 30% non-refundable deposit is required to confirm your lesson. The balance is due before the lesson.
3.5. Lessons are non-reschedulable and non-refundable if missed or canceled by the guest.
3.6. In the rare case that conditions are unsafe, our team will contact you as early as possible to offer an alternative time. If rescheduling isn’t possible, your deposit will be fully refunded.
3.7. Late arrivals may result in a shortened session or cancellation without refund.
3.8. By booking, you acknowledge that your lesson time is exclusive and limited, and agree to these terms.
4. ROOM BOOKING POLICIES
4.1. Check-in: 14:00–22:00 | Check-out: 10:30–11:00
4.2. Guests must present a valid photo ID and credit card upon check-in.
4.3. Children are not allowed. No extra beds or cots are provided.
4.4. All private rooms are fitted with king-size beds only.
4.5. The minimum age for check-in is 18.
4.6. Pets are not allowed.
4.7. Smoking is not permitted in any room. A EUR 500 fine applies.
4.8. All special requests (e.g., late check-in) are subject to availability and may incur extra charges.
4.9. Cancellations are possible up to 30 days before arrival, however deposits remain non-refundable.
5. BOOKING MODIFICATIONS
5.1. One free date change is allowed up to 30 days before arrival, subject to availability.
5.2. Change fees:
- EUR 50 per person for changes made 15–29 days before arrival.
- EUR 150 per person for changes made 1–14 days before arrival.
5.3. No changes allowed for no-shows.
6. CANCELLATIONS & REFUND POLICY
6.1. Cancellations 31+ days before arrival will receive a refund minus deposit and bank fees.
6.2. No refunds for cancellations made within 30 days of arrival or for no-shows.
6.3. Refunds will not be issued for missed flights, illness, rain, or other issues beyond our control.
6.4. Missed activities cannot be rescheduled or refunded. This includes missed lessons due to late check-in, early check-out, day trips, hangovers, injury or illness.
6.5. While we try to accommodate rescheduling requests, it’s not guaranteed and depends on instructor and group availability.
7. YOGA & OTHER ACTIVITIES
7.1. Complimentary sunset yoga is included in all stays and provided 6 days a week.
7.2. In case of rain or teacher illness, yoga sessions may be canceled without refund or compensation.
7.3. Yoga is held on our open-air rooftop and cannot be moved or rescheduled.
8. HEALTH & PARTICIPATION REQUIREMENTS
8.1. By booking, guests confirm they are in stable physical and mental health and can participate in group activities.
8.2. Any relevant medical, psychological, or physical condition must be disclosed prior to arrival.
8.3. Lucky’s Surf Camp is not a therapeutic or medical facility. We reserve the right to refuse service or ask a guest to leave without refund if their behavior or condition disrupts the experience of others or places undue stress on staff.
9. Airport TRANSFERS
9.1. Airport transfers must be requested at least 48 hours in advance and are confirmed via WhatsApp and/or email.
9.2. Transfers are not included unless stated in your package. Payment is made upon arrival at the front desk.
10. LIABILITY & INSURANCE
10.1. Guests are advised to have comprehensive travel insurance, covering medical, luggage, and cancellations.
10.2. Guests are liable for any damage to surfboards, rooms, or property. Costs will be assessed by our team.
10.3. Surfboard Insurance can be purchased to cover accidental damage to rental equipment.
10.4. We are not responsible for loss or theft. Rooms are equipped with private lockers or safes.
10.5. Smoking in rooms results in a EUR 500 fine.
11. PHOTO & VIDEO USE
11.1. Photos and videos may be taken by staff or collaborating photographers for marketing purposes.
11.2. By booking with us, you grant permission for such content to be used across Lucky’s Surf Camp’s channels and affiliated creatives.
11.3. If you do not wish to appear in any content, please inform us upon arrival and we will do our best to respect your request.